Because of time constraints, please be respectful of your allotted appointment. If for any reason you are not able to make your scheduled appointment, we require 24 hours notification. This will allow us to fill your appointment slot with someone who may need care urgently. Otherwise, you are considered a “no-show” and will be billed $75 for this missed visit. We make every effort to provide courtesy email and test reminders both 2 days prior to your appointment and 2 hours to allow time to cancel without penalty and arrive timely for your appointment.
Unscheduled appointments (STD/Urgent Care) after 8pm are considered after-hours and require a $75 credit card hold. If you cancel after scheduling you will be changed $75.
We realize things do come up and will take this into account individually, but wasted appointment slots hurt other patients as well as the practice. Please understand the need for this policy.